Tax & HMRC Support
Helping eligible clients understand Self Assessment, HMRC correspondence, enquiries, deadlines, payments and requests for information.
How we help
A clearer view of what is happening — and what may come next.
Our support is practical, respectful and focused on making complicated information easier to understand.
Our support
Help with the things that can feel difficult to untangle
We support eligible people to understand financial information, important correspondence and practical next steps. We do not make assumptions or offer one-size-fits-all answers.
Benefits & Household Finances
Helping people understand Universal Credit calculations and household finances, and identify questions to raise with the appropriate agency.
Understanding Important Letters
Helping people open, understand and respond appropriately to financial and official correspondence before deadlines are missed.
Budgeting & Financial Confidence
Simple, practical guidance to better understand income, expenditure, household bills and financial commitments.
Community Financial Workshops
Accessible sessions on tax, benefits, budgeting, official correspondence and engaging confidently with organisations.
Referrals to Specialist Help
When needs sit outside our remit, we help people access appropriately qualified specialist services.
The support journey
From worry to a practical next step
- 01
Talk to us
Tell us what is causing concern. You do not need to have all the answers before getting in touch.
- 02
Understand
We help make complicated information easier to understand, using straightforward language.
- 03
Take action
We identify appropriate practical next steps, questions to ask or information to gather.
- 04
Build confidence
We aim to leave people feeling better equipped to manage future financial matters.
Getting you to the right help
Responsible boundaries are part of good support.
Purple Elm must never appear to provide regulated services it is not authorised to provide. If someone needs specialist or regulated help, we will explain that clearly.
Where specialist help is needed
This may include regulated debt advice, insolvency advice, legal advice or specialist welfare-rights assistance. Purple Elm will help signpost or refer people to an appropriately qualified organisation.
This may include regulated debt advice, insolvency advice, legal advice or specialist welfare-rights assistance. Purple Elm will help signpost or refer people to an appropriately qualified organisation.
Start here
Not sure where to begin?
Tell us, in general terms, what is worrying you and we will explain how Purple Elm may be able to help.